Premium Support (15% of license purchase price for the first year)

• 8 hour/day 5 day a week e-mail access to technical support
• 8 hour/day 5 day a week phone support for designated support contact
• E-mail bug submissions
• On-line problem report submissions & technical support
• On-line access to all product upgrades at no additional charge
• On-line access to maintenance releases and patches
• Optional E-Mail notifications of new patches and upgrades

Standard Support (included with all licenses)

• On-line problem report submissions
• On-line access to maintenance releases and patches while release purchased is current
• Optional E-Mail notifications of new patches and upgrades